You can delete your mytype.fyi account and your data whenever you like. You don't need the app for this.
IN THE APP OR ON MYTYPE.FYI. Sign in, tap your profile at the top of the page, tap "Delete my account…", then "I still want to delete my account", then "Delete my account" to confirm. It's done right away and you're signed out.
BY EMAIL. Can't sign in? Email [email protected] from the address on your account, with the subject "Delete my account". We'll delete it and write back, within 45 days at the latest.
WHAT WE DELETE. Your account: your name, your email and every way you sign in, including linked Google, X and Apple sign-ins (we also revoke Sign in with Apple at Apple).
Every photo you added (your selfie and extra photos, photo-feed uploads, photos of people you dated, Your Looks photos), the face data made from them, and the AI faces and portraits made from them.
Your results and models, your type picks, friend codes and friend links (so a shared link to your results stops working), your credit, your feedback and support messages (unless we have to keep one for safety or a legal reason), the clicks we recorded in the app, and your push notification sign-up. A mytype.fyi Membership is refunded first.
WHAT WE KEEP. Your taps, under an internal id only, without your email, name or photos. If you sign up again later we may reconnect them and tell you, with a one-tap way to undo it.
A scrambled (hashed) copy of your email, not linked to anything else, so we don't email you again and can recognise you if you come back.
The record of which terms you agreed to, as a legal record. Your payments: Stripe, who handles them for us, keeps the payment records as long as tax and accounting law requires. We never see your card details.
Anonymous counts with no id on them (for example that an account was deleted), and research results already published in aggregate, which can't identify you.
HOW LONG IT TAKES. In the app it's immediate. If something can't be deleted you'll see an error and can try again; we never say it's done while photos are left behind. Your data leaves our backups within 30 days, and until then we use backups only to recover from a failure.
More detail: our Privacy Policy and Biometric Data Policy. Questions? [email protected].